Resources

Case Studies

Real results from agencies, brands, and enterprises using SocialHeat to transform their social intelligence workflows.

Agency

Omnicom Media: 3.2x faster market analysis turnaround

A global media and marketing agency managing 40+ enterprise accounts reduced report generation time from 8 hours to 2.5 hours per client using Fanpage Insight Analytics and automated reporting.

3.2x Faster reporting
40+ Accounts managed
Fanpage Insight Social Listening
Enterprise

Consumer Brands Corp: 60% reduction in campaign optimization time

Consumer Brands Corp centralized social analytics across 5 regional departments, cutting campaign reporting time from 5 days to 2 days.

60% Time saved
5 Departments unified
Full Platform Data API
Financial & Enterprise

Apex Financial: PR crisis detected 4 hours before mainstream media

Apex Financial's global communications team used Sentiment AI & Social Listening to detect brand risk issues on social media 4 hours before it trended in news outlets — allowing them to respond proactively.

4h Early detection
73% Less negative coverage
Social Listening Sentiment AI
Agency

Horizon Performance Media: 75% less quarterly reporting overhead

A performance agency running 15+ retainer clients replaced manual spreadsheet reporting with automated white-label PDF exports and live Power BI dashboards fed by the SocialHeat Data API — freeing strategists to focus on optimization instead of formatting.

75% Less reporting time
15+ Retainer clients
Fanpage Insight Data API
Enterprise

Automotive Group: EV launch monitored across 12 markets

A regional automotive group tracked its flagship EV launch across forums, social channels and news in 12 countries, using topic-level sentiment on battery, pricing and design to adjust messaging market by market within 48 hours.

12 Markets monitored
96% Sentiment accuracy
Social Listening Sentiment AI
Beauty & Brand

Lumière Skincare: launch week sold out with ingredient trend data

Social listening flagged rising conversation around a niche skincare ingredient months before it peaked. Lumière fast-tracked a serum built around it and seeded it through 48 KOCs identified by SocialHeat — selling out the first batch in launch week.

+210% Launch-week sales
48 High-converting KOCs
Social Listening Fanpage Insight
Agency

Apex Digital Agency: 82% pitch win rate on enterprise RFPs

By loading competitor share-of-voice, fanpage benchmarks and audience demographics into every pitch deck, Apex Digital turned "we think" into "the data shows" — winning 11 new enterprise retainers in 12 months.

82% Pitch win rate
11 New enterprise clients
Fanpage Insight Social Listening
Banking & Enterprise

Regional Retail Bank: 38% fewer negative app mentions in 6 months

Deployed fully on-premise to meet banking compliance, SocialHeat unified PR, marketing and CX teams on one data layer. Topic sentiment on the mobile app pinpointed login and OTP issues that product teams fixed in two release cycles.

-38% Negative app mentions
100% On-premise data
Full Platform Sentiment AI
F&B & Brand

PureFields Nutrition: 65% higher engagement by closing content gaps

Benchmarking against 6 competitor fanpages revealed under-served content pillars around parenting tips and product transparency. Rebuilding the content calendar around those gaps doubled follower growth in two quarters.

+65% Engagement rate
2.1x Follower growth
Fanpage Insight Sentiment AI
Agency

SEA Media Group: viral creator trends spotted 5 days earlier

Tracking 2,000+ trending keywords and hashtags across TikTok, Facebook and forums, the agency identified breakout topics and high-converting creators days before competitors — driving a +140% conversion surge for its e-commerce clients.

5 days Earlier trend detection
+140% Client conversions
Social Listening Sentiment AI
Enterprise

Vertex Cloud Systems: +240% ROAS from social intent signals

Vertex Cloud enriched 120,000 Salesforce leads with social engagement history and brand affinity scores, then retargeted high-intent clusters through Meta and Google — delivering a 3.2x lift in qualified pipeline.

+240% ROAS
3.2x Qualified leads
Data API Fanpage Insight
F&B & Brand

Brewlane Coffee: food-safety rumor contained within 3 hours

When a misleading post about one store started spreading in community groups, a volume-spike alert reached the brand team in under 5 minutes. A fact-based response went out the same morning and net sentiment recovered within a week.

3h Rumor contained
80% Sentiment recovered in 7 days
Social Listening Sentiment AI
Agency

Vertex Performance: 3.5x more qualified B2B leads for clients

Vertex Performance extracted high-intent audience clusters from competitor fanpages and synced them to Meta Custom Audiences and Google Customer Match via API — lifting lead quality while cutting acquisition cost across its B2B portfolio.

3.5x Qualified leads
-42% Cost per lead
Data API Fanpage Insight
Insurance & Enterprise

Pan-Asia Insurance Holdings: 9x faster claim complaint response

Real-time listening on claim keywords and policy names routed negative posts to the customer care team within minutes. Average response time dropped from 18 hours to 2 hours, and misinformation about new health packages was corrected before spreading.

9x Faster response
-31% Negative claim mentions
Social Listening Sentiment AI
Real Estate & Brand

UrbanNest Realty: +185% MQL-to-SQL with social lead scoring

UrbanNest synced fanpage engagement and project-related intent signals into HubSpot, scoring leads by social activity. Sales prioritized buyers who were actively comparing projects — converting far more of them at a lower cost.

+185% MQL-to-SQL
-35% Cost per lead
Data API Social Listening
Agency

Nexa Creative: 20+ hours saved weekly on multi-brand monitoring

A creative agency managing 30 consumer brands centralized campaign hashtag tracking and crisis alerts into one workspace, with Slack and Telegram notifications — so every account lead hears about a sentiment spike before the client does.

20h+ Saved per week
<5 min Alert latency
Social Listening Sentiment AI
Enterprise

Meridian Group: 5 years of social data powering demand forecasts

A multi-industry conglomerate streamed 5 years of cleaned, sentiment-tagged social data into Snowflake to train its in-house forecasting models — improving demand prediction for 8 business units and shared across 6 departments.

+22% Forecast accuracy
6 Departments unified
Data API Full Platform
Healthcare & Brand

Lumina Aesthetic Clinic: +58% online bookings from review insights

Topic sentiment on treatment reviews across 12 branches showed which services patients praised and where consultation complaints clustered. Fixing the top 3 pain points and promoting best-rated services lifted online bookings by 58%.

+58% Online bookings
-62% Unanswered negative reviews
Sentiment AI Fanpage Insight

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