Product / Social Listening

Hear what the world is saying

Real-time keyword tracking across the entire social web. Know what people say about your brand the moment they say it — with member-level data.

socialheat.ai/app/dashboard/social-listening
Live • 10M+ Daily Scans
Social Listening Dashboard
Keyword Alerts Dashboard
Multi-channel Coverage Dashboard
Crisis Detection Dashboard
Topic Trends Dashboard
The problem this solves

Brands are mentioned across thousands of posts daily — on forums, groups, comments, and pages. Without real-time listening, you're reacting to crises after they've gone viral instead of catching them early.

Key capabilities

Comprehensive monitoring across every social platform.

Keyword Tracking

Track any keyword, hashtag, or brand mention across Facebook, Instagram, TikTok, forums, and news.

Real-time Alerts

Get instant notifications when mention volume spikes or sentiment shifts — catch issues before they escalate.

Member-level Data

See who's talking — not just what's being said. Understand influencer impact and user-level engagement patterns.

Real-Time Listening Pipeline

How it works

Omnichannel coverage from keyword definition to proactive crisis response.

01
Query

Set Keywords

Define Boolean queries, brand terms, competitor aliases, and emerging industry buzzwords.

Boolean Query Brand & Competitors
02
Crawl

Omnichannel Listening

Our crawlers capture 10M+ discussions daily across Facebook, TikTok, YouTube, forums, and news.

10M+ Daily Posts Forums & News
03
Alert

Instant Crisis Alerts

Get notified immediately via Telegram, Slack, or Email when negative volume spikes occur.

< 3 Min Delivery Slack & Telegram
04
Action

Decide & Respond

Empower PR, marketing, and leadership teams to act on verified data before issues escalate.

Strategic Response Live War Room
0
M+ posts scanned daily
< 5min
average detection latency
0
+ supported platforms

Use cases

For Agencies & Consultancies

Real-time campaign monitoring

Monitor campaign hashtags and brand mentions across all clients simultaneously. Detect negative sentiment early and brief your clients with real data before they see it in the news.

  • Multi-client hashtag & brand mention tracking
  • Early negative sentiment spike warnings
  • Client-ready automated daily digests
Real-time campaign monitoring dashboard for agencies
For In-House Brand Teams

Crisis detection & response

Set up alerts for your brand name, product names, and key executives. When mention volume spikes 200%, you'll know within minutes — not hours — and have the data to respond intelligently.

  • 24/7 automated crisis volume spike alerts (< 5min latency)
  • Executive & brand reputation protection
  • Instant sentiment shift diagnostics
Crisis detection and brand response dashboard
For Research Analysts

Industry conversation mapping

Track industry keywords to understand market conversations at scale. Identify emerging trends, influential voices, and shifts in public discourse across your sector.

  • Macro industry keyword tracking at scale
  • Influential voice & KOL network detection
  • Deep historical conversation archives & API streaming
Industry conversation mapping analytics dashboard

Start listening to
what matters

See how Social Listening can transform your brand monitoring workflow.